Parcel forming

We process your parcels at the warehouse in the US from Monday till Friday. The parcels aren't processed on Saturday and on Sunday, also during holidays.

• Tick several products in the Warehouse section and press “Add to parcel”.
• All the products will be united in the current parcel, until you send it to packing.

When products are delivered to our warehouse, you will be able to enter any addresses in Moldova for them to be shipped.

FoxExpress warehouse stuff use durable materials to pack your parcels, it’s for free.

When you order fragile products, you can order the additional packing:

• The additional package price is $10.
• You can choose the additional package on the parcel forming stage in “Confirmation” section.
• Tick the line “Use additional packaging materials”.
• Press “Confirm” in order to finish the parcel forming.

• When you purchase products with FoxExpress, they can be stored at our warehouse for free during 30 calendar days.
• When you purchase them by yourselves, the storage period is 45 calendar days.
• When the product is in the “Current parcel” section, it continues being stored at the warehouse and the parcel is considered unformed.
• Enter all the necessary information and press “Pack” to form the parcel.
• The parcel will be considered formed.
• The formed parcel can be stored at our warehouse for free during 7 days.
• The monthly payment will be charged after this term expiration.

When sending a large parcel you can divide it into parts in order to send goods to different addresses. For example, if you’ve ordered something for yourself and a gift for your mother, divide the parcel. Service cost: $5 for each new division (dividing parcel into 2 parts costs $5, into 3 parts — $10, into 4 parts — $15 and so on). Total service cost is indicated to the right of the button “Confirm division”.

• Press the button “Divide parcel” near the parcel you want to apply the service at, in Warehouse section.
• In the appeared pop-up window fill in the declaration for each new parcel division, that will become the individual parcel after the initial parcel is divided.
• If there are several products in new parcel division, press the line “There are more goods in the parcel” and add information about them. If you want to delete the product, press the red cross to the right of the line.
• In order to add a new parcel part, press the button “New part” and fill in the declaration for the contained products.
• Leave comments on parcel division and order the service by pressing “Confirm division”.
• If you change your mind to use the service, press the button “Cancel division” near the parcel and then press “Cancel” in the appeared pop-up window. You can cancel the service until our warehouse worker haven’t started dividing your parcel: you’ll see it by the inscription “Division is processed”.

It’s important: When ordering parcel division, all the unfulfilled additional services will be canceled.

• The formed parcel can’t be changed.
• We can disband the parcel and form a new one, when all the products will be returned to the warehouse.
• The parcel disband costs $10. To make it, contact Customer Support.
• Also, contact us, if you want to change the address and the shipping method.

• Click on the cross on the left from the product ID in Parcels section.
• The product will be returned to Warehouse section automatically.

• Сlarify the delivery terms for the chosen method here.
• Learn the parcel location via its tracking number.
• Check your e-mail not to miss the mail notification, if the product is delivered by postal service of Moldova.