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022 999 321
10:00 - 15:00
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Customer Support will work on Monday from 10:00
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Our office in Chisinau:
17/4 Moscova bd., fl. 3, of. 4
Our warehouse in Chisinau:
27 Mihai Viteazul str.

phone022 999 321
Mon-Fri 10:00 - 19:00
Sat 10:00 - 15:00

Parcel insurance

When you form the parcel, you will be proposed to insure it. The insurance price is 3% of the order price. The minimal insurance price is $3. If you want to insure the product, containing lithium-ion battery (for example, a smartphone), the insurance price will also be 3%. This amount will be automatically withdrawn from your FoxExpress account.

You have to open the parcel in the presence of the postal service workers to secure it, depending on the warehouses, where it will be delivered:

  • in the presence of FoxExpress staff, if the parcel was delivered by FoxExpress Air post and FoxExpress Road Express
  • in the presence of workers of Poşta Moldovei, if the parcel was delivered by USPS Priority Mail, USPS Express Mail, Deutsche Post Standart and Deutsche Post Express
Parcel insurance algorithm
  • When you fill in the form for creating the parcel, one of the sections is “Products insurance”.
  • If you decided to secure your parcel, tick the phrase “I want to insure the parcel”.
  • The prices for products, shipping and insurance will be shown in the fields below.
  • The total price for insurance will be known only after the parcel packing, because it contains the invoice and shipping prices.
  • If you don’t want to insure the parcel, tick the phrase “I refuse the insurance”.
  • You won’t get the compensation for the goods damage, shortage or the parcels loss in this case.
  • After you have chosen one of the variants, go to the next section by pressing the button “Confirmation”
What to do, if the damage of product was found in the parcel?
If you notice the product damage in the parcel in the presence of Posta Moldovei workers, you should ask them to draw up the document about it. When you receive the parcel at our warehouse, FoxExpress staff will also draw up the appropriate document. If you notice the damage at home, the parcel won’t be considered.
What should I do, if some products are missing in the parcel?
If you noticed the product lack in the parcel in the presence of Posta Moldovei workers, you should ask them to draw up the document about it. When you receive the parcel at our warehouse, FoxExpress staff will also draw up the appropriate document. If you notice the damage at home, the parcel won’t be considered.
What to do, if the package is lost?
Follow the update of the parcels tracking, and if it isn’t updated during some time, it means it’s lost. This terms depend on the delivery service:
  • for FoxExpress Air post - if the tracking isn’t updated during 2 months
  • for USPS Priority Mail - during 3 months
  • for USPS Express Mail - during 3 months
  • for Deutsche Post Standart - 1 month
  • for Deutsche Post Express - 1 month
  • for FoxExpress Road Express - if the parcel haven’t arrived to our warehouse during 2 months
If the tracking stopped being updated during this time and the parcel wasn’t delivered, contact us via Internal mail to begin the search.
How to make a claim and when will it be considered?
The claims, composed after you have received the parcel, are not accepted. You have to open and examine your product in the presence of the postal service worker. You should ask him to draw up the document, that will be examined during 2 weeks. You will receive the compensation during one month.
What is the maximum compensation I can receive?
The maximum compensation is $2,500.